First-Level Support

Bootcamp

In the second week you will fundamentally expand your IT knowledge. We focus on giving you a deep understanding of IT architectures, operating systems including Windows, Linux and Mac, as well as the installation and maintenance of these systems. You will gain practical experience in dealing with networks and learn how to set up and manage LAN and WLAN. We also deal with the selection and application of various software solutions. After this week you will be able to find and implement effective solutions and become familiar and competent with the systems that will play a role in your future work.

In the third week we dive deep into the world of hardware. Our focus is on giving you a comprehensive overview of the various hardware systems and the leading manufacturers in the industry. You will get to know the individual hardware components, understand the structure of an IT system and gain insights into the technical specifications and the current state of technology. We pay particular attention to mobile devices such as smartphones and tablets, whose importance in everyday and professional life is constantly growing. You will go through technical data sheets, operating instructions and manuals and by the end of the week you will have the necessary knowledge to understand the functionality and structure of the common hardware and be able to discuss it competently.

In the fourth week, we consolidate the knowledge acquired in the previous week by intensively dealing with the tools and programs that will be of central importance in your future everyday work. This week is all about practical application: you will not only gain theoretical knowledge about everyday means of communication such as telephone and email, but also master how to deal with remote access and ticket systems. By actively solving software and hardware problems, you will deepen your understanding of technical troubleshooting and troubleshooting. We work with tools that make your work processes easier and teach you how to efficiently document your performance and use knowledge databases effectively. The aim is to prepare you for the challenges of daily IT operations with a practical approach.

In the fifth week we will focus on the heart of the modern working world: internet-based applications. The focus is on mobile working, a trend that impresses with its flexibility and efficiency. We explore the necessary requirements for effective remote working, including secure connections through VPNs and the use of cloud-based systems. You will gain insight into the structure and use of virtual rooms and virtual machines, which make it possible to work from anywhere and at any time. This week prepares you to meet the demands of the modern, connected and mobile professional world.

In the sixth week we will focus on two essential pillars of IT: data protection and data security. We shed light on the current data protection regulations and their importance for your daily tasks in the company. You will learn how you can ensure the security of data through targeted measures such as encryption techniques, the use of anti-virus programs and the implementation of backups. This week is particularly practical - it's about developing concrete skills in order to be able to optimally support and advise customers, especially with regard to protection against malware and recognizing online fraud. You will be equipped with the necessary knowledge and practical tools to be able to act competently in the world of IT security.

In the seventh week you will immerse yourself in the world of operating system administration and services. We define the most common problems faced by IT first-level supporters. By simulating concrete situations, you have the opportunity to analyze and classify them and develop effective solution strategies. A particular focus is placed on the use and management of directory services such as Active Directory. You will learn how to fix common errors and how to respond professionally to user questions and complaints. The aim is to impart practical knowledge in order to improve service quality and provide additional services for customers. After this week you will be well prepared to react quickly and efficiently to problems in everyday IT.

In the eighth week you will deepen your knowledge of essential tools and methods that will make your everyday work in the IT world more efficient. We will show you how to work in a structured manner with technical manuals and instructions in order to quickly familiarize yourself with new issues and implement instructions in a targeted manner. You will become familiar with the command prompt and command line in Windows, learn important commands and abbreviations and practice developing problem solutions based on operating instructions. This week is designed to strengthen your ability to independently familiarize yourself with new tools and techniques and thereby respond flexibly and effectively to challenges.

We are 100% convinced that what is learned is best remembered through practice. That's why we give you in the IT First Level Support training the chance to transfer your new knowledge from the first 8 weeks into a “digital team journeyman's piece” - your joint final project as supplement to the certificate.