About the job
We are looking for a Customer Service Manager - Student Admission (m/f/d) who will not only coordinate the application process of student applicants, but also ensure that every step from initial contact to enrollment is a positive and unique experience for applicants. Locations for this position are: Hamburg or Berlin!

• You will be responsible for the execution of the recruitment process of our courses, which take place remotely or on-site in Berlin

• You will be able to clearly and concisely articulate neuefische GmbH's unique vision, mission and all program details and attract applicants to our bootcamps

• You will be responsible for answering candidates' inquiries about the programs offered and act as the main point of contact for the entire admissions process

• Your tasks include conducting informational interviews and deciding on admissions, as well as preparing offers and contracts

• You are responsible for continuously updating applicant data

• Your tasks also include communication and administrative management with the employment agency or job center

About the team
You will be part of the Admissions team in Berlin and report to the Team Lead Admissions. Our team members have a diverse and varied background. You will work closely with Program Manager, Partnerships Manager and Quality Manager and teachers.

• You have several years of experience in customer service or sales

• You have a high level of motivation and energy and are results-oriented

• You are used to working in a fast-paced environment and under pressure

• You have excellent and empathetic communication skills

• You are proactive, responsive, well organized and a team player

• You have a passion for education and an affinity for IT

• You have a very good command of written and spoken English and German

The following qualities are an advantage

• You have a passion for education

• You are familiar with programming or have a passion for the tech industry

• You know Hubspot

• You have experience with BfA / AfA / voucher system

Why neuefische

• Meaningful work: With every bootcamp, you change the lives of 15 people who dream of a job in the IT industry

• Creative opportunities: As a growing startup, we always have new areas of responsibility and projects where you can get involved

• Variety: You get to meet a wide variety of people every day

• Team spirit: Working at neue fische feels like working with your friends (m/f/d)

• Facilities:Very modern premises, MacBook, fresh organic fruit and of course drinks

• Benefits:Home office after training