Question 1

For whom is the IT Support bootcamp suitable for?

Accepted Answer

The IT Support Bootcamp is aimed at people who have a basic affinity for IT, but no special prior knowledge is required. Excellent German language skills and a solid command of English are required.

Do you also have good communication skills and enjoy working with people? Perfect, then feel free to apply. Not sure if it's for you? Then contact our Admissions team for advice.

Question 2

How much does it cost to attend the IT Support Bootcamp?

Accepted Answer

The price of your IT Support training depends on the financing option you choose. Our admissions team will be happy to advise you on this and work with you to find the right path for you. As a general rule, our courses cost €0 with appropriate funding. For self-paying students, we have scholarships available.

Question 3

What will I have learned at the end of the IT Support course?

Accepted Answer

In this training, our motivated top coaches will teach you everything you need to know to get off to a flying start in IT support. You will acquire valuable knowledge and IT know-how about (cloud-based) applications, IT systems, hardware components and customer-oriented work. In the end, you will be an IT specialist and will be able to understand and implement customer requirements. Further, you will be able to recognize complex IT problems and solve them efficiently.

Question 4

How much do I earn as an entry-level employee or as a career changer in IT Support?

Accepted Answer

After successfully completing your IT Support Bootcamp, you can expect an annual starting salary of around €36-40,000. Of course, the salary range can vary depending on your professional experience and industry. Sounds good to you? Get in touch with us directly and we can arrange an initial, non-binding meeting.

Question 5

What are my job prospects in IT Support?

Accepted Answer

Excellent! Thanks to our partnership with DIS AG, a renowned personnel service provider, you will benefit from their expertise and extensive network to facilitate your entry into the world of IT.

Question 6

Which jobs are suitable for me after the bootcamp?

Accepted Answer

After the bootcamp, you can start your career as an IT Support Specialist, Technical Support Analyst or IT Technician.

Question 7

How much basic IT knowledge do I need to pass an IT Support Bootcamp – can I participate without any prior technical knowledge?

Accepted Answer

Absolutely – many participants come with no technical background, and good bootcamps are designed to get you up and running quickly. However, targeted preparation makes many things easier:

Computer basics: Understand files, folders, file types, and drives – Windows & Mac OS basics are sufficient.
Network basics: Terms like LAN, WLAN, IP address, and DHCP – these basics will help with troubleshooting.
Hardware understanding: Do you know what RAM, CPU, and SSD mean? Then you'll be better able to identify hardware problems.
Customer communication: Soft skills like clear communication and patience are just as important as technical skills – many courses include role-playing exercises.

Question 8

What are the career paths after the IT Support Bootcamp – and how quickly can I get more responsibility and a higher salary?

Accepted Answer

IT support is often the entry point to a promising tech career. Here are some typical career advancement options:

Junior IT Support / Helpdesk: Your first steps – using tools, solving hardware and software issues. Salary: €35,000–€45,000. 2nd-Level Support / System Administrator: After approximately one to two years, you'll take on more complex tasks such as network administration and server maintenance – salary up to €55,000. IT Project Collaboration: Bootcamps with modules on ITIL or project management qualify you for participation in internal rollouts or cloud migration. Professional Responsibility & Certifications: With certificates such as CompTIA A+, Network+, and Microsoft Certified: Azure Basics, your value increases – salary increases up to €60,000 are possible. Development Prospects: IT Management, IT Security, Cloud Support – with the right specialization, you can earn €70,000+ in just a few years.

Many recruiters view IT support as a solid tech foundation—with the right mindset and continuing education, you'll be in roles with a lot of responsibility in two to three years. 🎯

Question 9

Can I deduct the course costs for an IT support bootcamp from my taxes – and what can I claim?

Accepted Answer

Yes – in many cases, an IT bootcamp counts as a business expense or operating expense. The following expenses are relevant:

Course fees: Your main investment – ​​deductible, regardless of whether you pay for it yourself or receive subsidies (private or personal contribution).
Travel expenses: Travel to the training location (public transportation or mileage allowance).
Equipment: Laptop, headset, mouse, office software.
Professional literature: Books, digital subscriptions (e.g., ITIL, Microsoft Docs).
Home office or coworking space: If you specifically rented a space, you can deduct a portion – e.g., 1/4 of a room in a shared apartment.

A tax advisor, for example, can help you with technical assistance – this usually reduces your tax burden by 30–40%. If you did the bootcamp with the Jobcenter or AMS (Public Employment Service), you can deduct the "personal contribution" – and maximize your benefits.

Question 10

How do I find the ideal job after the IT Support Bootcamp – and how can I position myself at companies like Bosch, Telekom or Microsoft?

Accepted Answer

Immediately after the bootcamp, you have excellent opportunities for entry-level jobs – by focusing on your application strategy, you can score points with large companies:

Approach target companies: Bosch, Telekom, or Microsoft have clear IT entry-level programs – apply early via career portals or their bootcamp partnerships.
Portfolio skills: Relevant skills such as ticketing software, Active Directory, network diagnostics, or Windows/Linux troubleshooting should be included in your profile and interviews.
Showcase soft skills: Customer-oriented problem-solving or role-playing exercises from the course – prove you are a service- and team-oriented candidate.
Add certificates: With CompTIA A+ or Microsoft 365 Fundamentals will you be more visible in recruiting.
Tap into networks: Alumni groups or meetup events (e.g., "IT Support Munich") put you in direct contact with tech recruiters.

When you combine applications with relevant skills, certifications, portfolio experience, and soft skills, you massively increase your chances – you position yourself as a strong support professional for large companies. 🎯

Question 11

I want to move into remote IT support after the bootcamp – how do I find well-paid remote jobs and what do I need for that?

Accepted Answer

Remote support is becoming increasingly common – here's what you need to do:

Master remote tools: Make sure you can work confidently with AnyDesk, TeamViewer, Citrix Virtual Apps, and Azure Virtual Desktop – often practiced in courses.
International job boards: Filter specifically for "Remote IT Support" on LinkedIn, RemoteOK, We Work Remotely, or FlexJobs – ideally with time zone filters for the EU.
German & English: Many remote companies require good English – make this clear in your resume (e.g., via TOEIC or school grade B2/C1).
Portfolio for remote work: Show screenshots or short demos of how you resolve support cases, document communication in ticketing, and provide user training.
Salary range: Remote IT support typically pays €40,000–€55,000 in the EU, and up to €60,000+ internationally – with certifications, your starting salary can be higher.

This way, you combine technical skills, language abilities, and documentation experience – and position yourself as a strong candidate for remote support roles worldwide. 🌍💡

Question 12

Which additional certificates should I aim for after the IT Support Bootcamp – and which are particularly worthwhile for cloud support?

Accepted Answer

Additional certificates make you more attractive in a job – especially for cloud and systems roles:

Microsoft 365 Fundamentals (MS-900): Worthwhile if you later work in Office 365 or Azure support – starting salary often increases by €3–5,000.
CompTIA Network+: Gold standard for network fundamentals – ideal for moving beyond helpdesk to second-level roles.
Azure Fundamentals (AZ-900): Perfect for cloud support beginners – shows employers that you understand cloud services.
ITIL Foundation: Standard for IT service processes – with an ITIL certificate, you'll score points at large companies like Bosch or Telekom.

With these certificates, you'll increase your job opportunities and your salary – especially in cloud-related support roles.

Question 13

I'm ready to specialize in cybersecurity support after the bootcamp – how do I get started and which role is suitable for career changers?

Accepted Answer

Cybersecurity in support is a rapidly growing field. Get a professional start:

Depthen your fundamentals: Take at least CompTIA Security+ to the bootcamp – or do it directly afterward.
Choose a security support role: Look for positions like "IT Security Support Specialist" or "SOC Assistant" – your first steps will involve monitoring systems and password management.
Hands-on tools: Learn tools like Splunk, SIEM, or firewalls (e.g., pfSense) – these are often required for advanced support roles.
Compliance know-how: GDPR/DSGVO basics, backup strategies, and password policies – these skills are in demand now.
Career jump: If you're looking for 12 months of support experience + security certifications, you can switch to IT Security Analyst – with a salary of up to €60,000+.

This will quickly establish a cybersecurity growth path in support – ideal for career changers with a technical interest and security awareness.

Question 14

What further training options are available after the IT Support Bootcamp – especially in the direction of cloud or security support?

Accepted Answer

Completing the bootcamp is just the beginning – here are some ways you can advance your skills:

Cloud Support Specialization: Certifications like AZ-900 (Azure Fundamentals), Google Cloud Associate, or AWS Cloud Practitioner open paths to cloud support roles.
Security Support Paths: With CompTIA Security+ or entry-level cybersecurity certifications, you can advance to SOC Assistant or Security Support Specialist.
2nd-Level Admin Roles: Lead on Windows/Linux server, network, or Active Directory topics – often in combination with Microsoft 365 or Azure AD.
ITIL Expert/Career Lead: Building on ITIL Foundation, you can advance in IT service management with additional certifications (e.g., Practitioner or Intermediate).
Team Lead or Project Work: Combining support experience and project certifications leads to roles like Technical Support Lead or IT Project Coordinator.

With these steps, you will build a clear career path – IT support is not just a job, but the basis for numerous specialist and leadership roles in the tech environment.

Question 15

What project ideas can I implement in the IT Support Bootcamp to better differentiate myself from other applicants after the training?

Accepted Answer

If you really want to stand out from the "standard support profile," you need projects that demonstrate: You've identified problems, automated processes, and documented solutions – just like in your real-life work! Here are some brilliant ideas for IT support projects that you can implement during or immediately after your bootcamp:

🧰 Set up a local helpdesk ticketing system
For example, set up your own OSTicket or GLPI, simulate real ticket processes, and document how you manage incidents, service requests, and changes. 🔐 Simulated rollout project with user management
Create a fictitious company with 20-50 employees and implement a complete user and group management system via Active Directory, including password policies, login scripts, and drive mapping. 🧪 Troubleshooting in simulated networks
Configure two to three virtual machines (Linux + Windows) using VirtualBox or VMware, specifically introduce errors (e.g., incorrect DNS, DHCP off), and document the troubleshooting steps. 🔄 Automated backups with PowerShell or Bash
Develop a script that regularly backs up user data, deletes old backups, and sends status updates via email – especially exciting in Windows environments. 🛠️ Remote support scenario with AnyDesk or MeshCentral
Set up a remote maintenance tool and simulate support for typical problems: printers, Wi-Fi, VPN, password resets, and software installation. 📋 ITIL-style documentation project
Create sample service or operations manuals (runbooks): e.g. E.g., "First Aid for VPN Problems," "Maintaining the Windows Update Server," or "PC Onboarding Checklist." 🌍 Visualize Real-World Infrastructure
Use tools like Draw.io or Microsoft Visio to graphically represent example network topologies, domain structures, or backup processes. 📞 VoIP Project with Asterisk or 3CX
Install and configure your own small PBX (local or cloud) and simulate support calls for setting up new phones, call forwarding, or announcements. 📦 Software Distribution with WSUS or Chocolatey
Demonstrate how you centrally distribute updates, patches, or tools in a demo project – a real plus for IT support roles focused on system administration. 🌐 Self-service portal with wiki function
Create an internal help portal (e.g., with WordPress or GitBook) where you collect your IT tips, guides, and FAQs – great as a live demo in job interviews!

Tip: Keep screenshots, logs, scripts, and explanatory texts in a GitHub repository or on your portfolio 📂. This way, potential employers can directly understand your mindset, structure, and troubleshooting skills.

💡 Bonus: If your bootcamp has a project week or final presentation, specifically focus on one of these topics – recruiters prefer practical relevance over boring theory.