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IT Support Training
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Course content
All content at a glance
Keyfacts
- Full-Time: 12 weeks (Mo – Fr, 09.00am – 6.30pm)
- Participants: 20
- Coaches: 2 per bootcamp
- Location: remote (live online)
- Course language: German
- Graduation: Certificate "IT Support"
Our coaches
Lead Coach IT Support
Lead Coach IT Support
Tech Stack
Become a IT Support person - in the neue fische bootcamp
In our remote-live IT Support Bootcamp, you can join us from anywhere: learn everything you need to know to get started in IT Support from our top coaches. You will learn the most important technical basics of IT, e.g. how to differentiate between the individual operating systems, how to set up and maintain IT systems and how to correctly classify hardware components and technical data. It goes without saying that we will bring you up to date with the latest technology.
In addition to these hard skills, the focus is on customer-oriented work. Keyword: communication! We will show you how to correctly understand and support customer requirements and which working methods are required for this. This will equip you for your first job in IT Support.
Turn your customers into fans
In our IT Support Bootcamp, we offer you 540 hours of first-class tuition with two top coaches, practice-oriented tasks, feedback sessions and career coaching. In addition to all the newly acquired theoretical knowledge and IT know-how, we place particular emphasis on practical exercises so that you feel perfectly prepared for the job. That's why you will also develop your digital team piece at the end of the IT Support Bootcamp, which you can delve deep into a specific topic as a team and gain practical experience.
Who is the IT Support Bootcamp suitable for?
The training is aimed at people who have a basic IT affinity so there is no need for special IT knowledge. The prerequisites are good communication skills, willingness to solve problems and enjoy dealing with people. There are no special school or academic qualifications required, except a very good knowledge of the German language.
We promote DiversITy, regardless of gender, sexual orientations, social and ethnic background, etc., and welcome all who are motivated: Let's create experiences! 🌈
Working as a IT Support means being well paid: neue fische start at an annual salary of €36,000-€40,000.
This is what you learn in our IT Support Bootcamp
Curriculum
Customer-oriented work
In the first week of our bootcamp, we lay the foundation for your professional success. We start with an introduction to the crucial soft skills that are essential for a future-oriented work environment. Through practical exercises, you will deepen your skills in customer-oriented work and learn what it really means to respond to customer needs. Furthermore, the job of the IT supporter is examined closely so that you have a clear idea of the tasks and receive challenges in this role. The aim of the week is to give you a comprehensive overview of the working environment and to clarify what will be important in your future position.
Curriculum
Customer-oriented work
In the first week of our bootcamp, we lay the foundation for your professional success. We start with an introduction to the crucial soft skills that are essential for a future-oriented work environment. Through practical exercises, you will deepen your skills in customer-oriented work and learn what it really means to respond to customer needs. Furthermore, the job of the IT supporter is examined closely so that you have a clear idea of the tasks and receive challenges in this role. The aim of the week is to give you a comprehensive overview of the working environment and to clarify what will be important in your future position.
Our partner companies
Our location
Study at our on-site campus
Need a change of scenery or do you prefer to learn together with others? Then simply use our campus in Hamburg by arrangement!
Information material
The most important info to download
Everything you need to know about our training in one pdf: Content, pricing, funding, and all the details about the application process. Check! ✅
FAQ
Really good questions, helpful answers
The IT Support Bootcamp is aimed at people who have a basic affinity for IT, but no special prior knowledge is required. Excellent German language skills and a solid command of English are required.
Do you also have good communication skills and enjoy working with people? Perfect, then feel free to apply. Not sure if it's for you? Then contact our Admissions team for advice.
In this training, our motivated top coaches will teach you everything you need to know to get off to a flying start in IT support. You will acquire valuable knowledge and IT know-how about (cloud-based) applications, IT systems, hardware components and customer-oriented work. In the end, you will be an IT specialist and will be able to understand and implement customer requirements. Further, you will be able to recognize complex IT problems and solve them efficiently.
After successfully completing your IT Support Bootcamp, you can expect an annual starting salary of around €36-40,000. Of course, the salary range can vary depending on your professional experience and industry. Sounds good to you? Get in touch with us directly and we can arrange an initial, non-binding meeting.
Excellent! Thanks to our partnership with DIS AG, a renowned personnel service provider, you will benefit from their expertise and extensive network to facilitate your entry into the world of IT.
